Sight Internatioal Co., Ltd. (hereinafter referred to as “the Company”) places great importance on protecting your personal privacy and personal data, and complies with relevant laws and regulations concerning privacy and personal data protection. The following Privacy and Personal Data Protection Policy (hereinafter referred to as “this Policy”) explains what types of personal data the Company collects, how such data is used, and other important matters relating to your privacy.
Please carefully read this Privacy Policy to understand with whom and for what purposes the Company may share your personal data, as well as the choices you have regarding the collection and use of your data. By using the Company’s services, you acknowledge and agree to this Policy and consent to be bound by it. In accordance with Article 8 of the Personal Data Protection Act, the Company hereby issues the following statement for your review.
1. Categories and Methods of Collecting Personal Data
(1) Personally identifiable information
Name, gender, date of birth, nationality, country of residence, national identification number, email address, contact information, preferred activity region, invoice information, etc.
When you register as a member of the Company through another website or service (hereinafter referred to as “third-party websites”), you agree that the Company may collect, process, and use your identity data and other information associated with your account on the third-party website, including but not limited to: your name, profile picture, nationality, email address, date of birth, gender, names of friends, and social network-related information. The Company may verify the information provided and will store and use such information in accordance with this Policy (hereinafter collectively referred to as “personal data”).
(2) Information related to product and service orders
When you order products through the Company’s website or App, or use related services, the Company will record and collect your order information, such as purchased items, special notes, and order number details.
(3) Payment and transaction information
When you place an order through the Company’s website or App, or use related services, the Company will collect your payment information and securely transfer it to third-party processors for encrypted processing, such as credit or debit card details including cardholder name, card number, CVV/security code, expiration date, and billing address.
(4) Communications and interactions with the Company
The Company will collect records of your communications and interactions with the Company, such as phone conversations with staff, or direct or indirect interactions on social media.
(5) Use of the Company’s website, App, and social media
When you use the Company’s website or App, the Company may collect information via cookies or similar tracking technologies, including but not limited to: IP address, browser type, operating system, search history, clickstream data, usage history, location information, saved program and article history, payment information, order history, preferences, membership links, invoice settings, and customer service inquiries.
(6) Data updates and integration
To provide accurate and efficient service, when you use the Company’s services or become a supporter (for example, when applying for account changes, providing feedback, or participating in marketing campaigns), you may be required to provide account details, personal contact information, or other data. Please ensure that all information provided is current and accurate.
The Company may integrate your usage data, technical data, and non-personally identifiable information with your personal data. Such integrated data will be treated as personal data.
2. Period, Location, Recipients, and Purposes of Using Personal Data
(1) Period: From the time services are provided until you request cessation, or until the Company ceases to provide services, or for the maximum retention period required by law or regulatory authorities. Data will be deleted or anonymized after expiration.
(2) Location: Taiwan and other locations where the Company provides services, hosts servers, organizes events, or where third-party service providers are located, including but not limited to cloud platforms inside or outside the country.
(3) Recipients: The Company, third parties entrusted to assist with operations (e.g., payment processors, cloud platforms, marketing service providers), or business partners. All third parties are required to sign confidentiality and data security agreements and are supervised by the Company in their use of data.
(4) Purposes:
To identify members, contact you, complete transactions, issue invoices, notify you of marketing campaigns, provide services, ticketing, or related updates.
To send newsletters and promotional notifications. You may unsubscribe at any time by logging into your account.
For internal auditing, research, and analysis to improve services, enhance communication, or develop new services.
(5) The Company may share aggregated, non-personally identifiable data with third parties. Such data does not reflect or identify any specific user.
(6) Unless otherwise required by law or with your prior consent, the Company will not use your personal data for other purposes or disclose it to third parties, except where disclosure is necessary for national security or law enforcement purposes.
(7) You may freely choose whether to provide personal data. However, some services require specific information. Failure to provide complete or timely data may delay or prevent the Company from delivering certain services, products, or tickets.
3. Your Rights Under Article 3 of the Personal Data Protection Act
(1) You may log into the Company’s website to query, view, modify, update, or obtain copies of your personal data. If you are not a member or if the Company cannot verify your identity, you must provide relevant information in writing for assistance.
(2) You may request the cessation of collection, processing, use, or deletion of your personal data. However, once data is suspended or deleted, you may no longer use the Company’s services.
(3) To exercise these rights, please contact customer service during business hours (Monday to Friday, 12:00 PM – 6:00 PM) by email at sightmusic0721@sight-music.com or by phone at (02) 8521-9791. After verifying your identity, the Company will process your request promptly. A reasonable fee may be charged for inquiries or requests to view or copy personal data.
4. Personal Data Security
(1) The Company adopts necessary technical and organizational measures to safeguard your personal data. Only employees or agents with a need-to-know basis may access your personal data.
(2) Please keep your login details and account information safe. When using public or shared devices, log out or close apps/software and browsers after use to prevent unauthorized access.
(3) Keep your payment information (including credit card details) secure to avoid unlawful use.
(4) The Company’s website may contain links to third-party websites. The Company is not responsible for any data you provide to those sites.
(5) You agree to ensure the accuracy of data you provide when making purchases. If you suspect unauthorized use of your data, notify the Company immediately.
(6) You agree that the data you provide and use is lawful, does not infringe third-party rights, or violate agreements or laws. Except in cases of willful misconduct or gross negligence, the Company bears no liability for damages to third parties resulting from your use of the services.
(7) In accordance with Article 27 of the Personal Data Protection Act, the Company has implemented reasonable and appropriate security measures, including data encryption, access controls, identity verification, staff training, system monitoring, and incident response mechanisms. In the event of a data breach, the Company will notify authorities and affected users in compliance with legal requirements.
5. Amendments and Effectiveness of This Policy
(1) The Company may update this Policy from time to time in compliance with local privacy and data protection laws. Significant updates will be announced on the official website.
(2) This Policy forms part of the Company’s Terms of Service. If you disagree with any part of this Policy or any changes made, please discontinue use of the Company’s services immediately.
(3) If you have any questions regarding this Policy, please contact sightmusic0721@sight-music.com with the subject line “Privacy and Personal Data Protection Policy.”
